One system across every channel — phone, website chat, and online booking — feeding one queue your staff already works.
Live in production at Allergy Affiliates (Bradenton, FL). Approved requests are written into IMS as real appointments.
Most allergy clinics answer the phone eight hours a day. Patients call all twenty-four.
The phone rings to a machine. New patients, refill requests, and cancellations pile up overnight and over the weekend, waiting for someone to work through them Monday morning.
A typical medical answering service runs $300–800 a month to take a message and email it to you. The patient still isn't scheduled, and your staff still makes the callback.
A patient who can't reach you doesn't wait until tomorrow. They call the next allergy clinic on the list, and that clinic answers.
Six modules, one queue. Every channel a patient uses to reach you, handled.
Answers every call. Handles booking, refill, cancel, and reschedule requests, and takes structured messages for everything else. Patients speak naturally — no phone tree.
Answers patient questions from your practice's own knowledge base, books appointments, and requests refills. Hands off to your phone number whenever it shouldn't answer.
Patients see real open slots from your IMS schedule and pick a provider, office, and time. No login wall, no phone tag.
Every request from every channel lands in one staff queue. Review, approve, done — approve-to-book writes the appointment into IMS.
Nights, weekends, lunch rush: requests keep flowing into the queue instead of voicemail. Your staff opens a worklist in the morning, not a backlog of recordings.
Your real ratings, pulled live onto your website. What patients say about you, shown where new patients are deciding.
An assistant that talks to your patients has to be conservative. This one is.
Online booking reads real availability from your IMS schedule, and approve-to-book writes the appointment back into IMS. Your staff keeps their workflow — Front Desk fills their queue instead of their voicemail.
No per-seat pricing, no usage meters, no surprise line items.
Want the full picture? We'll call your published line five times over one week, at realistic patient times — early morning, lunch, after close, Saturday — and send you a short report of what happened on each call. Free, no obligation, and you'll know exactly what your patients hear.
Request the Missed Call AuditStraight answers about how Medora Front Desk works
In a live demo, we call the actual production system running at Allergy Affiliates — you hear it book, refill, and hand off in real time. Then we talk through what a week of your after-hours calls would look like in one queue.